Support

This is your section to ask the professionals at XS Power any questions you have about our products and their operation. We will update this section with the most frequently asked questions and answers. If you have a question you would like to submit, please use the form below. If you would like to speak to an XS Power professional immediately, please call us at 888.4XS.POWER.

captcha

Frequently Asked Questions:

What is an AGM battery?

Absorbed Glass Mat (AGM) Batteries completely eliminate the hassles of conventional battery maintenance. There is no liquid acid in AGM batteries. All of the acid is absorbed into the compressed glass matting in the cells. They are completely Non-Spillable, so they can be shipped by mail or courier service with no hazardous warnings or extract fees. Likewise, they can be mounted in any position for special application.

How do I charge an AGM Battery?

AGM batteries should only be charged with AGM compatible chargers. Please view our full XS Power 1004 16V and 1005 12V/14V/16V charger manuals for complete instructions.

Could you explain “MAX amps”?

CA and CCA have been used since 1914 as a definition for battery performance. CA is defined as a measurement of the number of amps a 12 Volt battery can deliver for 30 seconds at 32°F and not drop below 7.2 volts. CCA is the same test at 0°F. These tests were meaningful for the cars of yesteryear that had to be cranked for a long time to get started. Back then CA and CCA numbers were very meaningful; however, for mobile audio use, immediate burst output is more important. XS Power batteries, when compared to the batteries of yesteryear, deliver much more power more quickly. This instant burst energy is what we call “MAX amps”.

Could you explain “amp hours”?

People often wonder what the term “amp hours” means when referring to batteries. Many people assume that “AH” (amp hours abbreviated) is a standardized rating for a battery’s ability to discharge current; a true statement. The actual method for de terming the AH rating is more often times not fully understood by the automotive enthusiast.
AH capacity is measured in hours. AH is most commonly used to rate deep-cycle type batteries, or any type of battery used for relatively low discharge rates across an extended period of time. Most batteries, including XS Power batteries, are tested in a 20 hour cycle. AH tests can be performed for 10 hour cycles at a higher amp load, but results are not as useful for determining long term capacity.
An AH test can easily be conducted by the end user, which is why we at XS Power are so adamant about strict honesty regarding all of our battery ratings. To conduct your own AH test, simply calculate 5% of the AH capacity, and use that number as the amp load. Make sure the battery maintains the standardized 25°C temperature for the duration of the test. The idea is that the battery needs to maintain that load for 20 hours without falling below 10.5 volts. Please note that 16 Volt batteries would be tested to 14 Volts.

Here is an example for a 30 AH 12 Volt battery:
5% of 30 (amp hours) = 1.5 amps.

A 30 amp hour battery should be able to maintain a 1.5 amp draw for 20 hours at 25°C without falling below 10.5 volts.
When a manufacturer is initially determining AH, the calculation is done in reverse. The amp draw is multiplied by the test cycle length in hours as evidenced by the example below.
1.5 amps x 20 hours test = 30 AH

The AH rating is most useful for determining how well a deep cycle battery can maintain a relatively low amp load across an extended period of several hours, as the example above illustrates. This information is especially important to customers who plan to use XS Power batteries in Recreational Vehicles (RVs), boats, show vehicles, or any other application vehicle that will need to sustain a low draw for extended periods without being charged.

What does BCI Group Number mean?

The BCI Group Number defines a battery by describing the following characteristics:

A.) Its maximum dimensions (L x W x H)
B.) Voltage (6 volt or 12 volt)
C.) Post configuration
D.) The type of terminal used (top, side, flag, etc.)

It should be noted that the BCI (Battery Council International) Group Number does not designate a battery’s capacity, it merely defines the above listed physical characteristics.

Could you explain reserve capacity minutes?

Reserve Capacity is yet another standardized battery rating useful in selecting the proper battery. Usually abbreviated “RC,” reserve capacity is measured in minutes. Battery Council International defines RC as: “the number of minutes a new, fully-charged battery at 80°F (27°C) can be discharged at 25 amps and maintain a voltage equal to or higher than 1.75 volts per cell.” This works out to 10.5 volts for a 12 Volt battery.

For example, the XS Power S925 battery has a rated RC of 55 minutes. This means that with the S925 starting at a full charge at 27°C, it can maintain a 25 amp load (similar to a large cooling fan) for 55 minutes before battery voltage drops to 10.5 volts.
It is easy to see how this rating is very important in determining how well a battery will operate accessories in the event of a charging system failure, if the vehicle is not properly equipped with an alternator or if the vehicle’s engine is not running.

How do I determine the state of charge of my battery?

By measuring the open circuit voltage (OCV) of a battery that is not connected to any loads, it is possible to determine what percentage of capacity is remaining by referencing the chart below.

 

Download Chart

 

Are all 16 Volt batteries tested alike?

Unfortunately, no. XS Power is a member of BCI (Battery Council International) and tests all our batteries to BCI specifications. We test our 16 Volt battery to 16 Volt specifications. Other suppliers of 16 Volt batteries test to 12 Volt specifications. If XS Power batteries were tested the same as our competitors, our CA numbers would be considerably higher.

Why do XS Power batteries cost more than flooded batteries?

XS Power batteries are manufactured using only virgin lead, 99.99% pure compared to most batteries that use recycled lead. The pure-lead design means better performance. In other words, MORE POWER!

Grids are thinner. This allows for more grids which means more surface area in a smaller package. More surface area means MORE POWER!
AGM (Absorbed Glass Mat) design means longer life, vibration resistant, deep cycle and can be mounted in any position (except upside down).

Why XS Power Batteries?

We believe that to create a superior product you must have a vast knowledge of your product offering. For this reason we have invested a great deal of time and money into the development and understanding of our batteries and the markets we supply. This task could not be completed with run-of-the-mill test equipment. We worked in cooperation with one of the worlds largest and prominent battery testing equipment manufacturers to develop a one of a kind test lab that would enable us to duplicate circumstances realized in real world battery applications. Our battery tester is capable of being programmed to simulate a wide range of scenarios like the dynamic current loads from an amplifier for daily driving, or the insane power demands from top sound pressure competition vehicles. We are convinced that in-depth testing and quality control is a must for any manufacturer that is serious about delivering quality batteries to the mobile audio market. Buy from the people who understand both the market and the product – XS Power!

Battery Comparison: 
Get more continuous amps for less weight! Why drag around extra weight for less power?

Ultra Low Internal Resistance:
XS Power batteries design allows for extreme amounts of discharge current, as well as super fast recovery and recharge rates. XS Power batteries are ideal when you want to add that extra boost for your stereo without having to upgrade the entire electrical system.

Greater Performance:
Don’t let the small size and weight of XS Power batteries fool you. The cranking power of XS Power Batteries can be two to three times the power of a flooded battery of equal size. Take for example the XS Power Battery Part Number S925. It will often out perform and last longer than the bigger battery that comes original equipment on a new car. This makes XS Power the ideal battery for race cars, street rods, and daily drivers.

Since there are no external vents on an XS Power battery, there is no fear of mounting it in a passenger compartment, below a seat, or inside a glove box. No leaks mean no corrosion or damage to chrome or paint. We are so confident in the safety of XS Power batteries that we guarantee no acid leak even if damaged.

Extreme Vibration Resistance:
Rigorously tested to withstand insane amounts of vibration allows XS Power batteries to be installed inside the harsh environments of the trunk or hatch areas where sound vibrations can ruin the average battery.

Sealed Design:
The perfectly sealed design of the XS Power AGM Batteries allows safe, maintenance free operation, allowing them to be used in nearly any position without sacrificing life expectancy or performance. This means there is no need to constantly check and refill the electrolyte and no more corroded terminals to clean!

Excellent Storage Life:
XS Power Batteries are perfect for show cars or situations where the batteries are left unused over a long period of time. A fully charged XS Power battery can sit for up to a year at room temperature and still have the power to produce when you’re ready.

10 Year Design Life:
Built to last, XS Power Batteries have the ability to stand the test of time. Engineered to provide 10+ years of float service and to endure more than 1000 discharge/recharge cycles depending on the average depth of discharge.

WARRANTIES

Satisfaction Guarantee

All XS Power products carry a 60 day risk free guarantee. If you are not satisfied with your purchase for any reason, you can return it to where it was purchased (with proof of purchase) for an exchange or full refund. We have full confidence in our products, and are sure you will too!

We take great pride in our quality, value and performance and believe that this product will offer you trouble free operation throughout it’s lifetime providing you take care to follow the simple instructions.
If you experience any problems with your product the warranty details are listed below.


12V XS Power AGM (D&S Series) Battery 3 Year Warranty

XS Power provides a three year warranty from the date of purchase, to the original purchaser. This warranty covers manufacturing defects in material and workmanship.


12V XS Power AGM (XP Series) Battery 2 Year Warranty

XS Power provides a two year warranty from the date of purchase, to the original purchaser. This warranty covers manufacturing defects in material and workmanship.


14V & 16V XS Power AGM Battery and Accessories 1 Year Warranty

XS Power provides a one year warranty from the date of purchase, to the original purchaser. This warranty covers manufacturing defects in material and workmanship.


LIMITED WARRANTY

a) XS Power provides the warranty from the date of purchase, to the original purchaser.  This warranty covers manufacturing defects in material and workmanship only.

b) XS Power does not cover damage or failure caused by abuse, misuse, faulty installation, improper maintenance, or any repairs not carried out by XS Power.

c) There will be no obligations or liability on the part of XS Power for consequential damages arising from the use of the product or any indirect damages with respect to loss of property, revenue, or costs for removal, installation, or re-installation.

d) For warranty service, the product must be reported to XS Power to receive a unique RGA number (return goods authorization) and at that time you will be advised of where to send the faulty product.

e) All shipping charges for returns should be pre-paid.  If the requested repairs or service are within the terms of this warranty then the item will be returned to you on completion without any charge.  The unit must be in its original packaging with any original accessories.  XS Power will not be responsible or accept any liabilities for any loss or damage to adition items which are sent with returned product.

f) Provide a copy of receipt.

g) If the product is not covered under the terms of this warranty.  XS Power will advise you of the costs to carry out any repairs necessary and the unit will be shipped to you on receipt of payment for the work including the return freight charges.

h) Under normal circumstance, we try to ensure we carry out warranty repairs within 5 working days; nevertheless, please allow 2 to 4 weeks for return of your product.  We cannot be held responsible for delays in shipping.

INSTRUCTIONS

Proper charging is crucial! Charge before initial use!

Be sure to fully ready the instructions for your new XS Power AGM Battery before installation.

Proper charging is crucial to the life of your XS Power battery. It is very important that the temperature of the battery remains cool with respect to the charge voltage. The charts show on the top of each instruction sheet below will help ensure proper charge voltage with different ranges of temperature.

D Series Battery Instructions

S Series Battery Instructions

14V-16V Battery Instructions

XP Series Battery Instructions

MX Series Battery Instructions

MATERIAL SAFETY DATA

Product and Company Identification
Chemical / Trade Name: Absorbed Electrolite Battery, Sealed Valve Regulated Lead Acid Battery
Chemical Family / Identification: Electric Storage Battery
Manufacturer’s Name: XS Power
Address: 2847 John Deere Dr. Suite 102, Knoxville, TN 37917
Telephone: (865) 688-5953
Web: www.4xspower.com
Revised: June 1, 2012

Download: Material Safety Data Sheet

WATTAGE CHART

Choosing which battery to use to power your audio system can be daunting when faced with all sorts of numbers and specifications that don’t seem to have anything to do with car audio at all. With our wattage chart below, the choice has never been easier! When using only one battery, refer to the “Primary” column; when using a second battery as a supplemental battery, refer to the “Secondary” column. When replacing the original battery and adding supplemental power, use a combination of the two columns to arrive at the desired level of power needed to satisfy any stereo system!